How can we help?

Help & FAQs

General Information

Do you service my area?

We service the following areas:

  • Arlington
  • Bedford
  • Dallas (Zip code 75249 only)
  • Euless
  • Fort Worth (Downtown, East side, North Side)
  • Grand Prairie
  • Haltom City
  • Hurst
  • Kennedale
  • Mansfield
  • North Richland Hills
  • Richland Hills

If you’re not listed here – please give us a call so we can check the distance.

What is included in a spring cleaning?

When you schedule your first cleaning, you are scheduling a spring cleaning.  The spring cleaning is a thorough and detailed cleaning of your house.  And, if you’re also signing up for recurring maid service, the spring cleaning gets your home ready for your weekly, biweekly or monthly maintenance cleanings.

(See the page labeled Spring Cleaning for a list of items covered in this cleaning.)

 

 

How do I book my first appointment?

There are two ways you can book your cleaning appointment:

Book online using our BOOK NOW form.

Like a more personal touch?  Give us a call at (817) 542-0347 and we will be thrilled to tell you all about our services and get your first cleaning scheduled.

How does Love My Maids work?

Love My Maids is one of the leading providers of home cleaning services in the south DFW and mid cities areas. There is no easier way to schedule professional home cleaning.

  1. Book your service online or by calling our office at 817-542-0347.
  2. We will schedule your initial spring cleaning.
  3. We will select your recurring cleaning slot – same day, same time, same cleaner each cleaning!
  4. We will clean your home so it sparkles and shines!

We never ask our customers to sign a contract – our good work is how we keep our customers.  And, all cleanings are 100% guaranteed.  If you are unhappy with any part of your cleaning, just call us within 24 hours and we’ll come back and make it right.

 

Do you offer green or eco-friendly cleaning?

Yes, many of our cleaning products are green seal certified cleaning products.  But, when our gentle green products are not enough to do the job, we will use non-green products.  Please let us know if you would like us to limit our use to green products only.

What makes Love My Maids different from the competition?

Here’s what sets us apart for all the others:

  • We are a local small business (not a franchise) that is 100% committed to our customers’ complete satisfaction.  Our goal is to provide a valued service for a reasonable price.
  • Our one maid per cleaning model is the secret to our success.  You’ll have a chance to get to know your cleaning technician and she will quickly learn your home and your unique needs.
  • We use primarily environmentally safe, eco-friendly cleaning products.  Only when a green cleaner won’t get the job done do we use harsher cleaners.
  • All of our employees go through rigorous testing, background and reference checks, and a strict interview process and we don’t use contractors.
  • All of our employees are insured and bonded.
  • We are a veteran-owned business.

Should I tip my cleaners?

Tip are not required, but our always appreciate by our cleaners. There are several ways you can leave a tip for your cleaners:

  1. You can give or leave them cash at the time of the cleaning
  2. If paying by check, you can include a tip in the check (we will make sure they get it on payday)
  3. You can add it to your credit card charge by calling the office  (we will make sure they get it on payday)

Pricing & Policies

What is your 100% satisfaction guarantee policy?

At Love My Maids we guarantee all of our work.  If you are dissatisfied with anything we do, simply give us a ring within 24 hours of the cleaning and we will come back and make it right.

What is your refund policy?

We do not offer refunds on cleanings.  Our commitment is to do the job right the first time, or to provide a re-cleaning at no charge if we missed anything.

Can I apply a coupon or discount code to an existing appointment?

Generally speaking, coupons are only available to new customers. We do on occasion send out email blasts for discounted cleanings that are available to all customers new and existing.

Why do you need my credit card information to redeem a discount?

All online bookings require a credit card.  If you enter a discount code that covers the price of the cleaning, your card will not be charged.

How much will it cost?

Our pricing is based on the square footage of your home (or the square footage of the part of your home we will be cleaning). The most accurate way to get a quote is to call our office at (817) 542-0347.

Why is my discount code not working?

If your discount code is not working, please call the office at 817-542-0347

When am I charged for my cleaning?

Your card is charged at the completion of your cleaning. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)

What forms of payments do you accept for your services?

We accept all major credit cards, checks and cash.  Unless you make arrangements otherwise, payment is due at time of service.

Trust & Safety

Can I trust my cleaning professional?

We do everything we can to ensure our employees are trustworthy and honest by thoroughly screening applicants and running national criminal background checks prior to hire.  We will not hire anyone that has any criminal cbackground. To be on the safe side though, we ask that you do your part by securing items of significant sentimental or monetary value prior to your scheduled cleaning.  All of our cleaners are insured and bonded.

What happens if something goes wrong during my appointment?

If anything goes wrong during your appointment, please call the office at (817) 542-0347.

Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.

Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately.  We will pay up to $100 per breakage item, when the value is verified.  Please move expensive figurines, art and glassware to a safe location when we are in your home to clean.

Is my billing information kept safe and secure?

All of your billing information, including credit card information is kept safe and secure. When booking online, once the card information is entered, all number but the last four are blacked out and your credit card information is encrypted.

Do the cleaning professionals go through a background check?

All cleaners are thoroughly screened and background checked prior to employment.

Are you insured and bonded?

Yes. We carry general liabilities insurance and all of our cleaners are bonded. We take the security of your home very seriously and do everything we can to make sure we are all protected.

Gift Certificates

How do I redeem my gift certificate?

You can redeem by scheduling your cleaning online, and using your gift certificate code in the discount field on our Book Now form on this website or simply by calling the office at (817) 542-0347.

Can I use my gift certificate towards more than one cleaning?

Yes, we are willing to work with our clients to make sure that your certificates are used until the balance is depleted.

Are gift certificates refundable or transferable?

Due to the nature of gift certificates, we are unable to offer a refund. They are however transferable – anyone with the gift card code can redeem the gift card. So yes, you can re-gift them!

Do gift certificates have an expiration date?

Yes, gift certificates are good for up to 12 months from the date of purchase. If they are not used within those 12 months you will not be able to schedule your cleaning utilizing the gift code provided.

My Service

Do you bring your own cleaning supplies, products and equipment?

We will bring everything needed to make your home sparkle and shine.  If you have special products you’d like us to use, please don’t hesitate to let us know.

Can I request special tasks or extras?

Love My Maids is always willing to customize your cleaning to meet your unique needs and budget. Please note that some extras may require additional charges.

What happens if something goes wrong during my appointment?

If anything goes wrong during your appointment, please call the office at (817) 542-0347.

Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.

Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately.  We will pay up to $100 per breakage item, when the value is verified.  Please move expensive figurines, art and glassware to a safe location when we are in your home to clean.

What if I won’t be home on the cleaning day?

Easy, just tell us how the maids can gain entry into your home when you make your booking online. Most customers leave a key under the mat, in a lock box, or provide a code for the garage door so that we can get in and out of their home for the service when they are not home. Our teams are very trustworthy and will be sure to lock up afterwards.

How do I cancel or reschedule my cleaning?

To cancel any cleaning appointment please call the office at (817) 542-0347. In order to give your cleaner adequate notice and possibly book another cleaning in your spot, we ask that you try to let us know at lease 48 hours in advance.

Is there anything that you won’t do?

We provide house cleaning services inside your home. There are however some things that we don’t do.

  • Wipe bulbs and glass fixtures
  • Put away dishes
  • Clean chandeliers
  • Move or lift anything over 15 lbs
  • Step higher than 2 steps on a step stool
  • Clean bio-hazards (mold, blood, bodily fluids)
  • Remove high levels of trash/debris (hoarding)
  • Clean up animal waste
  • Clean cat litter box
  • Clean insects/rodents/rodent droppings
  • Clean walls (unless you release us from any liability related to paint damage)
  • Clean hard to reach or high areas, windows, ceiling fans
  • Wash exterior windows
  • Clean garages
  • Clean inside cabinets or drawers (except for move in/out cleanings)

What if I don’t want all of my bedrooms and bathrooms cleaned?

We want to offer our clients a service that fits their situation. We have a flexible hourly service option that will allow you to decide how much you would like us to clean. Hourly cleaning is available for $40 per hour with a 2-hour minimum.  You can also call the office and we can customize your cleaning and the price.

Will I get the same cleaner every time?

We will make every effort to send the same team every time. If one of our team members is sick or on vacation we will be sure to send a substitute team member so that you will receive continued service.  Please be assured that all of our cleaners are well trained cleaning pros.

You can also request a specific team member or team in the note and we will do our best to honor your request.